LEE MEDICAL INTERNATIONAL

Please review the return policy prior to placing an order with Lee Medical.

Please retain all packaging material and paperwork in the event that merchandise needs to be returned for credit or exchanged.

It is the goal of Lee Medical to provide our customers with products that meet the highest standards of quality and service. If you receive items in damaged condition, please contact customer service within 3 days of delivery. We will either replace damaged merchandise or issue a credit provided that damage is noted on the receiving copy of the delivery company.

In the event you are not satisfied with your purchase, we will gladly exchange the item or issue a credit. All returns must be pre-approved by Lee Medical and have a RGA (Returned Goods Authorization) number assigned. This can be obtained by contacting our customer service department at 504-734-9336 or 800-433-8950 (Monday – Thursday 8:00 a.m. to 5:00 p.m. and Friday 8:00 to 4:00 p.m. CST).

Shipping Charges:
If the reason for the return is the result of our error, we will provide free return shipping. All other returns will be shipped at the customer’s expense. Once we receive the item, we will credit the cost of the original item, less shipping charges if we arrange the return.

Timely Returns:
In order for the customer to receive a full credit, all items must be returned to Lee Medical within 30 days. Returned items must be in their original, unopened package and in good condition in order to be replaced or credited. All returns received after 30 days are subject to a restocking charge.

Discretionary Policy:
Lee Medical reserves the right to accept or refuse any returns received without preauthorization or more than 30 days from the original shipping date. If accepted, they are subject to a 25% restocking charge. These returns will be considered on a case-by-case basis. No return older than 60 days from the date of shipment will be accepted for either a refund or credit under any circumstances.

PRESCRIPTION ITEMS are not returnable. SPECIAL ORDER items are subject to the return policy of the manufacturer and may include restocking fees.

Please contact us with any feedback on our products or service. Please feel to phone our customer service representatives at: 504-734-9336 or 800-433-8950.